Returns Policy
Thank you for visiting Choice Yarns NZ! We are a family owned and operated business.
If you are not entirely satisfied with your purchase, we would love to help.
Returns
If you want to return a product you have purchased for any reason other than damaged or faulty products you must do so within 14 days of purchase. The product/s must be unused and in the same condition that you received it, including packaging. Contact us at choiceyarnsnz@gmail.com to discuss a return.
Refunds / Replacements
For or any product damaged or lost in transit please contact us ASAP to see how we can help. For any other refund / replacement concerns the customer must notify Choice Yarns NZ within 30 days of purchase and have proof of purchase. Please contact us at choiceyarnsnz@gmail.com to discuss a refund/replacement..
Shipping
The customer is responsible for paying for the shipping costs on returning items. Refunds can be issued minus shipping costs once product has been returned to us.
We will cover any costs relating to damaged in transit / faulty products.
Contact Us!
Any questions or concerns please get in touch, we are here to help.
Phone: 027 334 0581
Email: choiceyarnsnz@gmail.com